Rights and Obligations of Financial Consumers
Main features of a loan agreement, over–indebtedness & dispute resolution
Download Main features of a loan agreement, over–indebtedness & dispute resolution.
Download the Consumer Education Awareness Bulletin [.pdf | 436KB]
Consumer Protection Framework
This Framework sets out minimum regulatory standards for consumer protection expected in terms of section 4C of the Banking Act [Chapter 24:20].
Download the Consumer Protection Framework [.pdf | 745KB]
Frequently Asked Questions on micro-finance institutions
Why are Microfinance Institutions supervised?
Proper regulation of the microfinance sector is important for the proper functioning of the industry, thus building confidence among stakeholders. This is important for maintaining a stable financial sector.
Download the Frequently Asked Questions on micro-finance institutions [.pdf | 805KB]